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random thoughts from a member of the yuppie technocrati
Tuesday, March 30, 2004
more things to think about
the dell people answered my pissed off customer comment threatening to become a very loyal customer of apple because they wouldn't sell me a laptop with linux preinstalled or with no OS. This should be a bigger deal it's a pretty obvious abuse of monopoly power by microsoft this is the response i got:
Please accept my apologies for the difficulties you encountered with our
service. I assure you that your situation is not indicative of the
quality of service Dell is capable of providing. We appreciate your
taking the time to share your experience with us. Your comments are
very important to us and will assist in making improvements where
necessary.
I have forwarded your message to management and I assure you they will
look into this issue and will work on making improvements based on your
feedback.
I truly regret any inconvenience or frustration this matter may have
caused. We value you as our customer and your satisfaction is very
important to us. If you have any further questions or concerns, please
do not hesitate to contact us.
Somehow i'm not too optimistic.
Finished the book on health care - the appendices seem not as extensive as i had envisioned but maybe there are other things that i can glean from this guy's website. I would definitely highly recommend the book to policy makers and other participants in setting public health care policy. He makes a lot of good points that based in some solid analysis and not ideology - there is a very appealing mix of market-based and government-based suggestions. To me that is the thing that is most overlooked in public policy debates - a deep understanding of what markets are good at, where they fail, and how government interventions actually affect the dynamics of the market. He gives a good example of how medicaid for pregnant women has fallen short of the ultimate benefit that was supposed to be realized by that initiative.
Lots of food for thought...
My doctor is awesome and i will have more adderall tonight!
listening to: Figurine
Please accept my apologies for the difficulties you encountered with our
service. I assure you that your situation is not indicative of the
quality of service Dell is capable of providing. We appreciate your
taking the time to share your experience with us. Your comments are
very important to us and will assist in making improvements where
necessary.
I have forwarded your message to management and I assure you they will
look into this issue and will work on making improvements based on your
feedback.
I truly regret any inconvenience or frustration this matter may have
caused. We value you as our customer and your satisfaction is very
important to us. If you have any further questions or concerns, please
do not hesitate to contact us.
Somehow i'm not too optimistic.
Finished the book on health care - the appendices seem not as extensive as i had envisioned but maybe there are other things that i can glean from this guy's website. I would definitely highly recommend the book to policy makers and other participants in setting public health care policy. He makes a lot of good points that based in some solid analysis and not ideology - there is a very appealing mix of market-based and government-based suggestions. To me that is the thing that is most overlooked in public policy debates - a deep understanding of what markets are good at, where they fail, and how government interventions actually affect the dynamics of the market. He gives a good example of how medicaid for pregnant women has fallen short of the ultimate benefit that was supposed to be realized by that initiative.
Lots of food for thought...
My doctor is awesome and i will have more adderall tonight!
listening to: Figurine
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